Company · Travel & Hospitality

Acai Travel

acaitravel.com ↗ ·Barcelona ·Seed

Acai Travel builds AI agents for travel industry contact centers, including a front-office AI travel agent, an AI supervisor for case routing and performance monitoring, and a back-office agent that automates cancellations, changes, and PNR splitting in GDS systems. Founded in 2023, it serves travel management companies, OTAs, and airlines such as Kiwi.com, TravelPerk, Lufthansa, and Internova; it is a Seed-stage company with Amadeus as a strategic minority investor.

Founded

2023

Founders

News

Rounds

Investors

SectorsTravel Tech, AI Agents, Contact Center Automation, Travel Management Start-up MapTravel & Hospitality › Travel & hospitality software

Profile updated 20 Jul 2026

Founders

Henry Chen Weinstein

Co-founder & Executive Chairman

Riccardo Vittoria

Co-founder & CEO

Global models 5

Decagon

United States · decagon.ai ↗

AI customer service agent platform automating support conversations and case handling, the same core model of deploying AI agents to replace/augment contact-center staff.

$419MComparable

Sierra

United States · sierra.ai ↗

Builds enterprise-facing conversational AI agents that handle customer service interactions end-to-end, directly comparable to Acai's front/back-office AI agent model.

$285MComparable

Ada

Canada · www.ada.cx ↗

AI customer service automation platform for large enterprises, same model of AI agents resolving support tickets and reducing human agent load.

$190MComparable

Forethought

United States · forethought.ai ↗

AI agents and triage/routing tools for customer support teams, mirroring Acai's AI supervisor and case-routing product.

$92MComparable

Yellow.ai

United States/India · yellow.ai ↗

Conversational AI platform automating customer service across industries via AI agents, same category of vertical-agnostic support automation applied by Acai to travel.

$102MComparable

Investors 6

Amadeus Ventures

amadeus.com/en/innovation/ventures

Investor Spain

Clear Sky Associates LLC

Investor United States

Cornerstone Information Systems

www.ciswired.com ↗

Investor United States

One Travel Ventures

Investor Israel

Funding rounds 1

Seed · €3.7M

Barcelona-based Acai Travel raised a €3.7M (about $4M) seed round led by Nauta Capital, with DraperB1 and existing investor One Travel Ventu…

2024-11-07

News & media 10

Published	Article
2026-06-24	Acai Travel Wins BTS Europe Innovation Faceoff ↗ Business Travel News
2026-04-01	Acai Adds Lumo Predictive Capabilities to AI Agent ↗ Business Travel News
2026-03-23	Gattinoni partners with Acai Travel to introduce AI agents ↗ Business Travel News Europe
2026-02-05	Nautalia Empresas expands partnership with Acai Travel ↗ Business Travel News Europe
2025-07-30	5 Q's with Riccardo Vittoria, Cofounder of Acai Travel ↗ Center for Data Innovation
2025-06-26	TravelTech Show names Acai winner of Trailblazer Awards ↗ PhocusWire
2025-06-02	Q&A: Riccardo Vittoria, Founder And CEO Of Acai Travel ↗ The Company Dime
2025-06-02	Acai Travel receives investment from Amadeus Ventures ↗ PhocusWire
2025-01	Acai Paves Way for 'Full-Stack' Agents ↗ Business Travel News
2024-11-07	Acai Travel secures $4M for AI efficiency tools for agents ↗ PhocusWire