Rauda AI is a Madrid-based startup building AI agents that automate customer support across chat, voice, email and WhatsApp, with an orchestration product and a quality-evaluation module that integrate into CRMs and helpdesks like Salesforce, Zendesk, HubSpot and Intercom. Founded in 2024 by two repeat founders who met at BBVA, it is EU-hosted and serves insurance, healthcare, retail, travel and digital-services clients including Mutua Madrileña, UCI and Job&Talent. In September 2025 it raised a €2.4M seed round led by JME Ventures, taking total funding to about €3.3M, and has grown from 4 to roughly 20 employees.
SectorsAI & Data, Enterprise Software, Customer Support Automation, Conversational AI
Start-up MapAI & Data › Conversational AI & customer support
Founders
I
Ion Cuervas-Mons Morató
Co-founder & CEO
J
Jorge Tercero
Co-founder & CTO
Global models 5
SSierra
United States · sierra.ai ↗
Sells AI agents to enterprises that resolve customer service conversations across chat, voice and email, the same model as Rauda.
$635MComparable
PParloa
Germany · www.parloa.com ↗
An enterprise platform for AI customer-service agents, mainly voice, that plugs into contact-centre and CRM stacks; it sells to the same insurance, retail and travel buyers as Rauda.
$560MComparable
DDecagon
United States · decagon.ai ↗
Builds AI agents that automate customer support across channels, with built-in quality evaluation and integrations into helpdesks such as Zendesk and Salesforce, just like Rauda.
$481MComparable
PPolyAI
United Kingdom · poly.ai ↗
Sells enterprise AI agents that handle customer-service calls and chats for large B2C brands in sectors such as insurance, hospitality and retail.
$200MComparable
AAda
Canada · www.ada.cx ↗
An AI customer-service automation platform sold to enterprises; it resolves queries across chat, email and voice and integrates with the major helpdesks.
$190MComparable
In the same niche 15 others
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Notes: Most funded first
Investors 7
Open as list →
JJME Ventures
www.jme.vc
FFides Capital
www.fidescapital.es
MMission
demium.com
BBonsai Partners
www.bonsaipartners.eu
A
AIAIAI Ventures
F
François Derbaix
J
Juanjo Mostazo
Funding rounds 3
| Date | Round | Amount | Lead |
|---|---|---|---|
| 2025-09-01 | Seed (estimated) | €2.4M |
JME Ventures
+4 more
|
| 2024-09-04 | Seed (estimated) | €520K |
Lead not disclosed
+6 more
|
| 2024-02 | Pre-seed | €300K |
Lead unknown
+2 more
|