Company · Marketplace & E-commerce

Dawa

dawa.io ↗ ·Barcelona ·Seed

Dawa is a Barcelona-based startup providing an end-to-end e-commerce returns management platform for fashion and technology retailers, covering returns, refunds, reconditioning, and upcoming recommerce. Founded in 2022, it uses AI to convert returns into exchanges and upsells, aiming to increase customer lifetime value.

Founded

2022

Founders

News

Rounds

Investors

SectorsReverse Logistics, E-commerce Returns, Retail Tech Start-up MapMarketplace & E-commerce › E-commerce enablement tools

Profile updated 25 Jul 2026

Founders

Alberto Miralles

Co-Founder

Javi Perez-Griffo

CTO & Co-Founder

Javier Dolcet

CEO & Co-Founder

Global models 5

Happy Returns

United States · happyreturns.com ↗

Box-free returns and exchange platform for e-commerce retailers, acquired by UPS in 2023, directly comparable to Dawa's returns-and-exchange model.

$259.8MComparable

Optoro

United States · www.optoro.com ↗

Reverse logistics and returns optimization platform that resells/recommerces returned goods, matching Dawa's Renew/reconditioning focus.

$218MComparable

Loop Returns

United States · www.loopreturns.com ↗

Returns management platform that converts returns into exchanges to protect merchant revenue, the closest direct comparable to Dawa's core product.

$176MComparable

Narvar

United States · corp.narvar.com ↗

Post-purchase and returns experience platform for e-commerce brands, overlapping with Dawa's customer-facing returns journey focus.

$64MComparable

Returnly

United States · returnly.com ↗

Returns and exchange management software acquired by Affirm in 2021, same instant-exchange/returns niche as Dawa.

$30.2MComparable

Investors 2

4Founders Capital

www.4founderscapital.com

Funding rounds 1

Seed · €1.2M

Dawa, a modular platform that handles the full e-commerce returns cycle (return, refund, recondition and recommerce) for fashion and tech re…

2023-01-23

News & media 3

Published	Article
2023-11-01	Logística Inversa y startups en España. Todo lo que necesitas saber ↗ Startups Oasis
2023-07-21	Javier Dolcet (CEO de Dawa): "Veo la logística inversa como una parte integral del negocio de comercio electrónico" ↗ Información Logística
2023-02-06	Dawa, nueva startup española para la gestión de las devoluciones del ecommerce ↗ MuyPymes