Schaman

www.schaman.com ↗ ·Madrid ·Seed

Schaman is a Madrid-based software company that builds an AI-powered customer service platform for telecom operators. Its platform connects customer care with network operations, diagnosing provisioning and outage issues, opening and updating tickets and rescheduling technician visits across self-care, call centres and field operations. Customers include Vodafone, MasOrange, Yoigo, Pepephone, Euskaltel, Virgin Telco, Lowi, Claro, Entel, Ooredoo and Izzi, with reported results such as up to 76% automation of technical support cases and a 40% call reduction at Vodafone. Founded in 2008 by Eduardo Belda and María Jesús Sánchez, the company took part in MásMóvil's MASventures accelerator in 2019 and raised a €1M round from Inveready in February 2020.

Founded

2008

Founders

Total funds raised

€1M

SectorsTelecommunications, Customer Service, Artificial Intelligence, B2B SaaS Start-up MapEnterprise Software › Infrastructure & operations software

Suggest a correction

Founders

Eduardo Belda

CEO & Co-founder

María Jesús Sánchez García

Co-founder

Global models 5

Uniphore

United States · www.uniphore.com ↗

Sells enterprise AI software that automates customer service conversations and agent work in contact centres, with telecom operators among its main customers.

$880MComparable

Sierra

United States · sierra.ai ↗

Sells AI agents to large consumer brands, including telcos, that solve support cases end to end by acting in back-end systems, and charges by results.

$635MComparable

Decagon

United States · decagon.ai ↗

Enterprise AI customer service platform that automates support cases and takes actions in company systems, sold as a software subscription to large consumer businesses.

$231MComparable